Solved 3cx and Bitrix24. New leads are not created in crm.

[Serg_P]

Hello everybody.
I have configured system by https://www.3cx.com/docs/bitrix24-crm-integration/ URL.
If clients already exists - in CRM client card i see in and out calls. But new leads are not created and in 3cxSystemService.log i don`t see any attempts
to create a new lead from 3cx. In 3cxSystemService.log i see only POST with call statistics. Rights for webhook - are user, crm, lists in Bitrix24.
3cx V20.

 

[edossantos_sipcaller]

Contacts or Leads are manually created now. Your agents will need to do this by clicking "Add contact" in the Web Client when they receive the call.

 

[Serg_P]

Contacts or Leads are manually created now. Your agents will need to do this by clicking "Add contact" in the Web Client when they receive the call.

I was not aware of this fact. This manual method is working.
Thanks for your answer.

 

[TheodorosG_3CX]

Keep in mind that this is the default behavior for all the supported CRM integrations.