3CX and Dynamics 365 Contact Creation

[Amadeus49]

In version 15.5, I am using the Dynamics 365 Server Side Integration. When I make an outbound call to a phone number that is associated with an account (and a contact with the account), I get two contacts created in 3CX. That makes sense because it is matching the phone number to the account and to the contact. Here are my questions:

1. Is there a way to force it to use the CID of the account?
2. Is there a way to force it to only create contacts for Dynamics 365 accounts and not contacts?
3. How will this connection change with version 16?

Thank you for your assistance.

 

[edossantos]

Hello @Amadeus49,

In v15.5 the integration doesn't have the ability to automatically create contacts. Are you sure you're using the server side approach?

Kind regards.

 

[Amadeus49]

Yes, I was. I upgraded to v16 and that is fixed now.