3CX and Welltech 2540 on hold music not working

[pindnet]

Greetings,

I just buy a Welltech 2540 in order to use the PSTN lines we have, we also use a VoipVoip.com SIP trunk. I didn't noticed until some customers said that the IVR ended the call when they pressed the extension number. After some test I find out that the IVR is not ending the call, instead of listening the "onhold.wav" in the client side, the sound being played is like the one heard when a call fails (like this one: http://soundbible.com/1091-Phone-Off-Hook.html) and the same happens if we put the customer "on hold". When they call via the sip trunk, that does not happened, they actually listen the "onhold.wav", so I think the problem is around the Welltech Gateway.

Is someone is having the same issues? I don't have any idea of how to solve it.

Thanks for your suggestions.

 

[lneblett]

How did you provision the gateway? Did you do manually or did you use the provisioning template from 3CX and then import the configuration?

Take at look at the link as it may help:
http://www.3cx.com/voip-gateways/welltech-wellgate-2540/