3CX and Zoho Integration

[albertlee]

Hi Guys,

Need your advice on an issue with my 3CX and Zoho integration.

I've enabled call journaling and contact integration on 3CX. I'm getting an error that mobile field is not available as below:

2021/07/22 17:56:42.136|550|0072|Erro|Exception during number processing: System.Exception: Server returned a non successful status code - HTTPStatusCode=BadRequest - Reason= - Content={"code":"INVALID_QUERY","details":{"reason":"the field is not available for search","api_name":"Mobile"},"message":"invalid query formed","status":"error"}

I reported this to Zoho CRM team and they mentioned that this field is disabled on their end and advise me to amend the template to remove Mobile and Fax field.

I tried to do this but can't seem to find anyway to remove these fields.

Could you advise how can I do this.

Thanks.

 

[edossantos]

This is how you can make that field visible in Zoho:
https://help.zoho.com/portal/kb/articles/how-to-show-or-hide-fields-in-zoho-crm

I would not recommend you to edit the template, because you will end up with a custom template, and you will miss any update released by 3CX.