3CX Android App and H.264 video

[rayfield]

I've been looking forward to the 3CX apps including the H.264 codec so that they would work with the CyberData video intercom products.

Testing with one shows that they do work.

I programmed a video intercom to call my 3CX app on my smartphone (android) when the call button is pressed on the video intercom.

When the button is pressed, the call rings through to the 3CX app and I can answer it, with good audio both ways. Pressing the Video button the 3CX app connects me to the video intercom with video. This works great.

But, if I call the video intercom from the 3CX app, while the video intercom answers and I have good audio both ways, when I press the Video button on the 3CX app, the video never connects and I just see a 'spinning circle' on the 3CX app display.

I'm trying to determine if this is a problem with the 3CX app or a problem with the CyberData video intercom.

Any thoughts on this?

John Rayfield, Jr.
Rayfield Communicatioins

 

[ChrisP_3CX]

as a test:

edit both extensions and disable the option "PBX delivers audio". Also ensure that recordings are off on both extensions.

test again and let us know if this works for you.

 

[JohnS_3CX]

But, if I call the video intercom from the 3CX app, while the video intercom answers and I have good audio both ways, when I press the Video button on the 3CX app, the video never connects and I just see a 'spinning circle' on the 3CX app display.

Hi John,

I've tested this with a "CyberData Video Outdoor Intercom with RFID" and my video works in both directions.

3CX Android App:18.1.5.259
CyberData FW: v1.1.0

Please make sure that your extensions (the Android and the Cyberdata) look like this, then try again and let us know.

 

[RJansen]

When will the non beta android app being released? We are on the latest pbx version with support for H264 but cant use it because the android app with h264 support isn released yet.

 

[ThomB_3CX]

@RJansen Just an FYI: the official release of the android app is released
https://www.3cx.com/blog/releases/android-crm-improvements/