The latest official release of our Android App is now available for update and download from the Google Play Store. It introduces a new and improved contact matching algorithm, a notification screen providing further information of the routing of the call, as well as H264 support for your SIP phone and doorbells.
H264 Codec Support
This new update provides H264 codec support for SIP phones and doorbells that are compatible. You will receive a normal 3CX call with an option to elevate to a video call if your doorbell supports H264 codec. Android users can also open the door connected to a door phone by entering a code that is pre-defined in the door phone’s WebUI.
CRM improvements
CRM contacts can be easily searched without the need of having this contact first synchronized in the company phonebook. Simply search for a contact by name, email or number and the app will return matches from both the company and CRM integration that match your search criteria. These CRM lookup results are available when:
- Searching in the Contacts screen
- Composing a SMS
- Adding a participant to a scheduled meeting
- Transferring an ongoing call
An automatic lookup for CRM matches is also performed when receiving an incoming call. If you receive a call from a number that is not registered in your phonebook, the client tries to perform a contact lookup in your CRM integration software, and if matched will display the contact information.
'Note: This feature requires Update 8'
Incoming call notification with added information
Based on the contact options set in the Management Console, the full screen incoming call notification will provide more useful information to the callee to help you identify the caller’s routing location of the call - stating both the Inbound Rule name and whether the call is coming to you via a Ring group, Queue name or via a transfer from one of your colleagues.
Other Features / Fixes
Along with the UI improvements, we’ve also improved on our telecom api support, as well as refactoring to the notification panel, dialer and microphone gain settings.
Download now
Head over to the Google Play Store to download the latest Android App. Head over to the Forum for the latest discussion. View the complete changelog history.
