3cx App for Windows not making outgoing calls

[Gurei123]

Good day all.
I have newly installed 3cx Apps for Windows that can make internal calls but fail to make outgoing calls. Call Log in 3cx shows the numbers called by the App with a status of Talking- Not Answered. The call will not have gone through.
What could be causing this?

 

[TheodorosG_3CX]

Are you making the call from the call history or you dial the number?
Have you ensured that there is a valid outbound rule?

 

[Gurei123]

They are manually dialing numbers from the keypad. An outbound route is there and it works for the physical phones.

 

[TheodorosG_3CX]

Are you using the Desktop App?
The issue is the same with the Web Client or mobile app?

 

[Gurei123]

Calls fail to go out from all kinds of app except from the physical phones.

 

[bitn2]

Show us your outgoing rules. there must be something wrong. Also the log could help to see which rule the call is using.

 

[andytelco]

Hi Gurei,

How did you go?

What is the Error Message that shows up?

 

[Gurei123]

No error message shows up on the app. It shows dialing for around 3secs then hangs up with no error.

 

[bitn2]

Show us your outgoing rules. there must be something wrong. Also the log could help to see which rule the call is using.

Please check this stuff, maybe than we could help you.