3CX App Force Close

[kriley87]

Hi there-

I have a user that is using the 3CX app for iOS and they are running into an issue when they attempt to transfer a call, the 3CX app freezes and force closes. Uninstalling and reinstalling the app doesn't fix it. If we provision this users 3CX extension using the 3CX app on another iOS device, the transfer function works as intended and doesn't force close.

Outside of replacing the users iPhone, are there any settings on their device that we can look at to remediate this issue?

 

[cobaltit]

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

I only list that because I believe app version/3CX versions are related. Both the 3CX version of the app as well as iOS version would be relevant. Suffice it to say that if either aren't up to date (I assume the app is as at least since you've reinstalled) I'd start there first.

 

[kriley87]

You make a valid point, let me get that information and I'll post back with more details

 

[Evolute IT]

Check that everything is up-to-date, including the iOS version (the latest app requires iOS 13+)