Solved 3CX-App on Windows and 3CX-App on Mobile (iOS) - signaling priority?

[nzr]

Hi,

if have a setup where users have the 3CX app on Windows and the 3CX app on their mobile phone (iOS/Android).
When receiving a call both clients signal the inbound call. When the staff are in the office both apps ring which should be avoided if possible.

Is there a setting to prioritize which device to ring first?
Is it possible to delay the signaling on the mobile device by lets say 5 seconds or so?

Did not find something related in "Forwarding Rules"...
Any best practices or ideas on how to achieve this? Somehow disable the mobile 3CX when in the office seems strange...

Thanks for any ideas or help with this.

Regards
dan

 

[AWS2P]

simplest way to do if you don't want mobile ring when in office, then set available2 status to have no push notifications ticked.

then in app tap on green square on top right corner, select available2 status, now phone is able to call but not to be ring, to restablish app in both way change status back to available, that's all.
Of course it is manual user action.

 

[nzr]

Hi aws2p!
Thanks for this idea! While being a workaroud, implementing the "no push notifications" looks like a perfect solution for this special problem.

Again, thanks a lot!
.

 

[AWS2P]

you're welcome