app

  1. Common Call History

    Hello again dear community. I would like your help on something about the 3cx ios and android app. We are 3 users in the same department and ring groop so in the instance of an incoming call naturally all 3 phones ring simultaneusly. My problem is that if I for instance answear the call the...
  2. Arthur.b

    Solved How to mute incoming calls from the SIM card when I'm in a conversation on the 3CX app?

    Hi, It's all in the title! I am looking for a solution to prevent incoming calls from my SIM card when I am in a conversation on the 3CX application. It's quite annoying to have a ringtone during a conversation.
    • Arthur.b
    • Thread
    • 3cx app android app sim calls simultaneous calls
    • Replies: 5
    • Forum: Android

  3. Show assigned outbound PSTN number in 3CX iOS App contacts

    Hello 3CX team, we are using the latest version of 3CX together with the official 3CX iOS app. In the iOS app, when opening Contacts and selecting an internal 3CX extension, the following information is shown: Name Internal extension / user Mobile number (if configured) Email address However...
  4. ronenba

    Solved Queue stop working properly yesterday

    I set up a Queue 803, and I added users 500,501,502,555 500/1/2 physical phones 555 3cx app Somehow yesterday, when calling group 803, all rings but not the 3CX app extension 555 I replaced the extension with 100, and it is working. I changed it back to 555, and it doesn't work 3CX PRO 4 SC...
    • ronenba
    • Thread
    • app group call queue ringi queue
    • Replies: 1
    • Forum: 4SC

  5. DID-number displayed in the App

    For some time now, we have been wondering why the assigned DID number is not displayed in the 3CX Windows app or in the smartphone app for the respective 3CX accounts. This feature would be essential for us so that our users can see directly in the app which DID number is assigned to an account...
    • ZHKATH
    • Thread
    • app did did display
    • Replies: 0
    • Forum: Other

  6. 3CX app Android - how do you log out of app?

    One of our customers uses the 3CX app for Android. We all have iPhones here and because the app is quite different between the two platforms we're finding it hard to troubleshoot this issue. They want to "log out" their extension from the app, without logging out their actual extension -...
    • max_vds
    • Thread
    • android android app app
    • Replies: 2
    • Forum: Android
  7. netzwerkadmin

    Mobile phone doesn't receive incoming call notifications

    Hi, dear 3CX Community! We are using 3CX server running on Version 18.0 update 9 (Build 31). We have many people who use 3CX application on their own mobile smartphones (various iOS and Android devices). Till yesterday everything was working fine and we didn't made any changes on server or on...

  8. adding BLF/ Park lines to mobile

    Is possible to configure the 3CX iOS/Android softphone to display the SP (Shared Parking) lines that are available on the office deskphones BLF? Our client utilizes the parking lines feature, but when they are out of the office, these lines are not visible on the mobile app unless they remember...
    • Tyler B
    • Thread
    • android app
    • Replies: 2
    • Forum: iOS

  9. 3CX app doesn't receive or send calls- Xiaomi Poco m3 pro

    hello! installing 3cx phone system for a company. ip phones went in smooth as well as most mobile phones apps. one is giving me trouble: Xiaomi poco m3 pro. provision is successful and the app loads and shows connected and available, but when the extension is called, either internal calls or...
    • shokhen
    • Thread
    • android app xiaomi
    • Replies: 0
    • Forum: Android

  10. User unable to receive calls on android

    Hi, We have a user that is unable to receive calls on the 3CX app for Android. The phone is a Samsung Galaxy S23. The device is up to date with Android updates. Push notifications are enabled. The only way to get the app to work is to go into the app settings on the phone and delete all the...
  11. Univ. of North Florida

    Missing Toggle on 3CX IOS App for Diverting Emergency Calls using GSM Dialer

    Hi, We recently noticed that the Emergency Call GSM Dialer toggle within the settings for the 3CX IOS App is missing. We believe this toggle used to be available since we did extensive testing on iPhones and Androids for diverting emergency calls to the caller's local PSAP. We cannot find this...

  12. Incoming normal mobile calls interupting 3CX calls

    Hello, Does anyone know if there is anyway to make normal mobile calls show as busy when on a call using the app?. Several customers have queried this on both Android and IOS. TIA

  13. Solved Recent iOS 16.7.4 update removed Contacts in 3CX app

    Hi support, A client of ours mentioned that before the iOS 16.7.4 update, when a call was incoming to their 3CX system, the Contact's name would display on the client's 3CX app. Since the update, the Contact's name doesn't display anymore and just shows the incoming call's number. Details...
    • Twiddy
    • Thread
    • app contacts ios ios16 ios16.7.4 update
    • Replies: 2
    • Forum: iOS
  14. Martyn Gregory

    Solved V20 Desktop App

    When on a call internal to internal or internal to external on the version 20 app, audio seems to come and go as if the mic gain is constantly being adjusted up and down. We have also noticed that the overall call volume appears to be slightly lower than the v18 app and the PWA. Not a major...
    • Martyn Gregory
    • Thread
    • 3cx app audio store app v20 v20 desktop windows store
    • Replies: 4
    • Forum: Windows

  15. Two questions: Call routing and notification configuration

    I have a hosted 3cx instance, and the way the client wanted voicemail was to have just one general inbox. The question is, how can I have the notification email sent to multiple users? There are a few office assistants that would possibly be checking this. Second question is, we have a PageAll...

  16. 3CX app on iOS is unable to call outbound after a while, error: forbidden - inbound still working normally

    Hi all I have a strange behaviour on the iOS app since i've installed the 3cx approx. 2 yeas ago. I'm on version 18.0 build 312. 1. I connect my user to the 3cx app on my iOS device by using the QR-code. 2. I can call out and can receive calls, everything normal so far. 3. After a unknow...
    • TomTheOne
    • Thread
    • 3cx app inbound working ios outbound forbidden
    • Replies: 4
    • Forum: iOS
  17. TecMate

    3CX PWA Problems

    Ok so we've switched ALL our clients over to the PWA app and some users (a vocal minority) are not happy. Here are the biggest complaints so far: PWA app can't be made to consistently run in the background. If users accidentally close the PWA window they miss calls. With the Desktop app if...

  18. APNS push to device internal exception

    Hi I've got a hosted pbx running on debian, 3cx version 18.0 update 6 build 908. Our client has several app users and yesterday the calls stopped ringing in the app the logs show Failed to send APNS PUSH to device iPhone13,3iPhone(Ext.101). Internal exception occured: The SSL connection could...
    • ristianca
    • Thread
    • app ios
    • Replies: 0
    • Forum: iOS

  19. Ring Group Distribution Report - only reports on handsets NOT App users

    Hi All, A 3CX Pro system, running in Azure. Latest version. Client with 100+ users (not all groups shown in this report). Spread across 5 sites. only 10 or so Handsets, EVERYONE else uses either android, iOS or web client. As shown in the report attached (from a small section of a today) it...

  20. Salesforce Mobile integration

    Howdy, We've got our salesforce/3cx integration working without issues on our computers, but mobile is not working. Our sales team have 3cx on their phones, and salesforce app. When clicking on a number in salesforce, it uses the generic phone dialer and doesnt register the call against the...
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