3CX as a contact centre solution

[TIU]

Is is possible for the contact centre agent to turn off the call recording feature or is it only an administrator that is able to do this? My organisation is currently considering acquiring 3CX as our UC solution and I am conducting some research. Are there any pros and cons that anyone can point me to using the 3CX solution for a contact centre?

 

[Saqqara]

You need the enterprise version, which allows the agent to stop / start call recordings

 

[TIU]

You need the enterprise version, which allows the agent to stop / start call recordings

Thanks for this. I actually don't want the agents to be able to stop call recordings. I want this feature to be available only to the supervisor. If agents have this capability then they could turn recording off and we would not be able to review conversations

 

[Evolute IT]

Thanks for this. I actually don't want the agents to be able to stop call recordings. I want this feature to be available only to the supervisor. If agents have this capability then they could turn recording off and we would not be able to review conversations

Then, you will need Enterprise to disable that capability from the agents. Pro will allow anyone to disable/enable it during a call.

 

[Evolute IT]

As for contact center solution, you might wanna look at the CFD dialer/predictive dialer.

Some really cool stuff in there.

 

[JohnS_3CX]

This is the option you will see under each extension , in the "Options" tab

 

[TIU]

Thanks everyone. This really helps and i appreciate the responses. Will also take a look at CFD dialer - thanks for the recommendations