3cx audio integration for CRM freshsales

[slribeiro]

Hello, is it possible to integrate the audio of the call?

Tks !

 

[edossantos]

Hello @slribeiro,

Unfortunately that's not possible at the moment.

Kind regards.

 

[Evolute IT]

Hello @slribeiro,

Unfortunately that's not possible at the moment.

Kind regards.

It should really be asap. Many CRM supports the recording URL/file as well as transcription.

Also, creating a script to watch the recordings folder works, but is a pain. Specially since .wav files are created at the beginning of the call, not at the end, so it's triggering watch events too quickly.

 

[slribeiro]

@Frederick, Thanks for the answer.
You have some example of a call integration script with audio.
I'm using freshsales CRM and can use PHP to make the script

 

[Evolute IT]

@Frederick, Thanks for the answer.
You have some example of a call integration script with audio.
I'm using freshsales CRM and can use PHP to make the script

PHP cannot really work well for this. We use Node.js and a database to match calls and recordings using timestamps and caller/callee.

 

[slribeiro]

OK @Frederick Marcoux , thank you ! I will research more on the subject. I appreciate if you can help me with a step by step

 

[Evolute IT]

OK @Frederick Marcoux , thank you ! I will research more on the subject. I appreciate if you can help me with a step by step

Unfortunately, this kind of software are designed for our customers' and are subject to copyrights. We work hard on these integrations. All I will say is this: use Chokidar with Node.js to watch the folders, then run whatever you need to with the file when it is triggered. Be aware: the files are created at the call start, you need to check it before uploading/sending it to anywhere.

 

[slribeiro]

Ok, thanks for the tips, it helped a lot! Thank you !