3CX AWS LightSail

[gjassal]

Does having the 3CX server installed on LightSail give any issues with the 3CX mobile apps?

 

[Evolute IT]

Does having the 3CX server installed on LightSail give any issues with the 3CX mobile apps?

Not if your firewall is well-configured.

What kind of issues are you experiencing?

 

[gjassal]

Lots of echo and back ground noise.
Both on LTE and WiFi.

 

[Evolute IT]

Lots of echo and back ground noise.
Both on LTE and WiFi.

Have you enable Echo Cancellation in the app? Also, what codecs are you using? What phone is that too?

 

[gjassal]

Yes, have enabled Echo Cancellation.
Under Trunk Settings
G.711 U-law
G.711 A-law
GSM-FR

Under Extension Settings
G.711 U-law
G729
G722
GSM-FR
G7.11 A-law

Using a Google Pixel XL

 

[Evolute IT]

If you use another device, iPhone for example or any other Android such as Samsung or Huawei, does this issue reproduce?

Your codecs seems fine even if not in the exact same order. What is the phone used on the other end for testing?

 

[gjassal]

Yes, same issues. It might just be because of the signal i have.
I have been calling in to the office. 3CX Softphone.

 

[Evolute IT]

It could be the signal. 3CX app has a signal strenght indicator, it is green when experiencing issues?

 

[gjassal]

I will take note when i test next. Thanks for your help.

 

[JohnS_3CX]

Hi gjassal

You can also try using the alternate call API by toggling the Bluetooth Support option in the mobile client.

Some phones can benefit from this, other models might not depending on the OEM implementation or Android version

 

[FS_Mathieu]

Hello @gjassal !

In which country is the 3CX used ?

 

[gjassal]

Canada

 

[AWS2P]

During Amazon instance creation , have you took care about where AWS server is located, hope you choose one in Canada or near you?