3CX-Bitrix Contact Creation with CNAM\CID Info

[setechnical]

Hi All,

I'm trying to sort something out. I have CNAM Lookups enabled at vitelity. When the call comes in, it comes in with a name.
In this case, it comes in with :

MICRO ELECTRONI (6147772500)

Since this name is not in our 3CX yet, it creates a contact in Bitrix based upon the Contact\Lead creation settings described here.

https://www.3cx.com/docs/bitrix24-crm-integration/#h.rqhrtoh952xo

A Contact, then is created in Bitrix :
" New 3CX Contact 6147772500"

This then gets synced back to the 3CX Phonebook. Now I have tons of 3CX Contacts in my 3CX Phone book titled "New 3CX Contact XXXXXXXXXX"

Something doesn't seem setup right. Is there some way to bring the CID from the CNAM lookup into either Bitrix or 3CX so that when I go back through the new calls, I at least have something to go on when correcting the contact entry? What am I doing wrong?
Thanks
Shane

 

[edossantos]

The caller display name (what you have taken via CNAM) can't be passed on to the CRM engine. Then, the integration with Bitrix can't use that information when creating the contact. The contact is always created with the default name you specify. This new contact record is poped up to the agent when they receive the call, so you should edit it and set the proper customer name. Then, the next time this customer calls you, the updated name will be taken from Bitrix and updated in 3CX Contacts.

 

[setechnical]

Thanks Ernesto, I was sure I had something misconfigured.
Thanks