3CX - Bitrix - Mobile Number

[Chris Rizzuto]

I have integrated my 3CX with Bitrix. (I have actually tried 5 different CRMs, hoping to find the one that works best with 3CX)

When a call comes in, the 3CX WebClient POPs the Bitrix Cloud app and it then successfully shows me the correct Contact. However, if a call comes in using that very same Bitrix contacts' Mobile Number, the 3CX WebClient treats it as a new contact and creates a new contract record.

As a test, using the 3CX "TEST CRM integration" feature, I enter the contacts' mobile number and see that it is being correctly associated with the original contact....it just doesn't POP Bitrix with the right one.

What am I doing wrong? How do I fix this?

Cheers,
Chris

 

[edossantos]

Hello Chris,

Maybe the number is being matched to an existing contact in 3CX Contacts, which has the Contact URL pointing to a Bitrix contact having the default name (New 3CX Contact). Then, it feels like a new contact is being created, while in fact it's an existing contact being matched.

Try checking if you find a contact with this number in 3CX Contacts. In that case, delete it.