3CX & Bitrix24 Integration Issues

[Tin Nwe Win]

Hello,
We have integrated our 3cx system with Bitrix24 CRM, and we have been encountering issues in call duration. Whenever there is inbound or outbound call to our 3CX, the answer time in call pop-up starts from 5s (as shown in the figure) and it's counted down till 00:00. Only after that countdown, the timer starts counting from 00:00 as normal. As a result, we got big gap between call duration stored by 3cx and actual duration shown in caller's(external callers' or callee's) side. Moreover, the call duration stored in Bitrix24 exceeds approximately 10s when compared to the call duration of 3cx.
Please help us to solve this issue, Any suggestions and advice are kindly welcome.
Thanks for your time and consideration.

 

[Evolute IT]

Interesting bug but I don't think it's related to Bitrix in anyway.

Is the time on the PBX synced with Ntp? Also, is the time on the PC also synced?

 

[Tin Nwe Win]

Yes, of course.

 

[zia.khan]

Hi,
How 3CX and Bitrix24 integration is working for you?

Thanks,
Zia

 

[edossantos]

Hello,
We have integrated our 3cx system with Bitrix24 CRM, and we have been encountering issues in call duration. Whenever there is inbound or outbound call to our 3CX, the answer time in call pop-up starts from 5s (as shown in the figure) and it's counted down till 00:00. Only after that countdown, the timer starts counting from 00:00 as normal. As a result, we got big gap between call duration stored by 3cx and actual duration shown in caller's(external callers' or callee's) side. Moreover, the call duration stored in Bitrix24 exceeds approximately 10s when compared to the call duration of 3cx.
Please help us to solve this issue, Any suggestions and advice are kindly welcome.
Thanks for your time and consideration.

3CX reports the duration of the entire call. If the call goes to a queue, and waits there 5 seconds, that time is also included in the call reported to the CRM. Then, the time you see in the call activity created in the CRM might be longer than the time connected to the agent. This is by design.