Solved 3CX Blocked by Norton Safe Web

[MikeEfst]

We're facing an issue with PCs that have Norton Antivirus installed. Can someone from the 3CX team arrange it with the Norton team?
We have an on-premise installation with a subdomain, 3cx.com.cy. I saw a thread from 3 years ago that someone had the same issue and it was resolved, but it looks like this issue arose again.

 

[Agathocles Prodromou]

Hi @MikeEfst ,

Thanks for reporting. We're currently looking into this.

 

[Agathocles Prodromou]

We have submitted a dispute to the Vendor.

While it is outside our control when it will be reviewed, rest assured that the topic will be updated once the domain has been removed from their list.

 

[MikeEfst]

We have submitted a dispute to the Vendor.

While it is outside our control when it will be reviewed, rest assured that the topic will be updated once the domain has been removed from their list.

Thank you Agathocle! I submitted a dispute as well. Hopefully, they will arrange it soon.

 

[Agathocles Prodromou]

Great, thanks for doing your part as well! It definitely helps. In similar cases it didn't take long for it to be removed from the list.

 

[Agathocles Prodromou]

Hi there,

Good news, the domain is no longer listed/marked as unsafe on Norton Safe Web.



Thanks for your for reporting this to the Vendor.

 

[MikeEfst]

Hi there,

Good news, the domain is no longer listed/marked as unsafe on Norton Safe Web.

View attachment 37531

Thanks for your for reporting this to the Vendor.

Amazing, thank you Agathocle!

 

[Agathocles Prodromou]

Glad to help!