3CX call log error after v18 upgrade

[Ahmed Mahdy]

Hey peeps, we had this issue with two customers till now. After upgrading from v16 to v18 we are getting the below pop up window with no records shown

"XX000: could not load library "/usr/lib/postgresql/11/lib/plpgsql.so": /usr/lib/postgresql/11/lib/plpgsql.so: undefined symbol: EnsurePortalSnapshotExists"

When going to this path we can't even file this library file. it does exist on other V16 customers.

The upgrade path was direct (no alpha or beta).

I was thinking of taking a backup and doing a fresh installation using the v18 farfui directly. but just wanna find a way to resolve it directly before doing this.

cheers

 

[Evolute IT]

How was the instance set up the first time?

 

[Ahmed Mahdy]

debian docker instance using farfui 14 or 15 and normal upgrade path was followed till we reach v16 with no issues at all. that's till the last upgrade to v18

 

[Evolute IT]

debian docker instance using farfui 14 or 15 and normal upgrade path was followed till we reach v16 with no issues at all. that's till the last upgrade to v18

Docker? Farfui?

That doesn't sound like a supported install.

 

[Ahmed Mahdy]

Well, the question here is not supported or not. we had the same setup for more than 100+ users. We just need to see if someone else had a similar issue

Thanks anyways

 

[VasilisV_3CX]

Hi @Ahmed Mahdy,

Just to chime in here with what @ConceptsWeb mentioned, it isn't a supported install. I suggest reinstalling using our ISO, downloadable from your partner portal. Remember to take a backup prior to any reinstallations.