3cx call queue login report

[phonephone]

I need a 3cx call queue login report. For when people login and log out. Is there any possible way to do this? or pull up some sort of a report? besides maybe the server log. Any back doors suggestions?

Thanks

 

[ian.watts]

The Call Center module should get you the types of reporting metrics you need for time logged into queues by agents.

http://www.3cx.com/phone-system/contact-call-center/

 

[phonephone]

Thank you.. But where is this call center module located? I am using version 10 if it matters..

 

[ian.watts]

It is an add-on feature.

 

[phonephone]

Where would I go to get this add on feature? I have the pro version of 10 but its a older version.. I went to the page that you sent me but didn't really see anything that explained about the addon feature.

 

[mixig]

For call centar features you need 3cx with call centar module (license for that modul)

Pricing:
http://www.3cx.com/ordering/pricing/

 

[phonephone]

I have a license for 10. You mean like the regular license or is this a license addon feature? Would I have to purchase another license to to add this item on?

 

[mixig]

I have a license for 10. You mean like the regular license or is this a license addon feature? Would I have to purchase another license to to add this item on?

You can contact 3cx, if you already have licensed 3cx sytem maybe you dont need to pay full price, e.g. if you have license for 8SC adn now want 8SC+Call Center which cost 945 € you maybe will need to pay some extra money not the full price, adter that you will have additional cal center features which are right now "locked"

 

[phonephone]

Ok.. I found if I go into windows 7 and type 3cx reporter or 3cx call reporter it came up. However...... After taking a quick look at everything I am still not able to get user login and logout report. It gave me a bunch of reports for a bunch of other items. Is this possible or is there some other tool?

 

[mixig]

Ok.. I found if I go into windows 7 and type 3cx reporter or 3cx call reporter it came up. However...... After taking a quick look at everything I am still not able to get user login and logout report. It gave me a bunch of reports for a bunch of other items. Is this possible or is there some other tool?

From what i know that is not possible (to see time when agent log in or out from the queue)...

 

[phonephone]

Your are correct on that part. It gives you everything else but not the login log out. I was told that feature is available in the newer version.