3CX Call recordings filename is incorrect

[dhaerle]

Hi,

From last weeks I just noticed that the 3CX call recording filename is incorrect now.
Earlier for inbound and outbound calls it used to switch caller and called id. But now the filename has no difference for both inbound and outbound calls. It used to work fine until few weeks.

Can someone please help with the issue ? As per my knowledge the filename is not configurable in management console.

 

[JohnS_3CX]

Hi,

Please note that this can change depending on the call flow, it's not necessarily standard.

Since V16, 3CX no longer uses the filenames to indicate the real call direction. The correct information is what you see in the call logs, not what may appear on the file.

 

[dhaerle]

The main issue is filename was coming correct until last few weeks with version 18 also but after build 7 I think this issue started coming that filename is not changing as per call direction. It remains same. earlier it use to swap the caller and the called id