3cx call

[stash]

Hi,


Anyone tried to use BLF to distinguish a DID number?
scenario:

i have one CSR handling 4 different accounts every account has one DID
1 - Cisco Inquiry
2 - Dell Inquiry
3 - Hp Inquiry
4 - IBM Inquiry

The thing i want to accomplish is when someone called in cisco the CSR knows that the call is coming from Cisco Inquiry.
Where can i do this? or does 3cx support this kind of feature? I will use a IP phone


Thanks,


STASH

 

[leejor]

You can run the DID's through different ring-groups and then apply that ring-groups name to the CID.

http://www.3cx.com/forums/appending-ring-group-name-after-caller-id-8200.html

It's an old post

Or you could direct each DID to a different extension key on the set. If key 2 was ringing then they would know that it was a call regarding Dell, etc.