3CX Chrome Extension issue with Open Contact URL button

[Abdullah Elsaied]

Hi Team,

We have an issue after the last update of the 3CX Chrome Ext. that for incoming calls the Open Contact URL Button not appeared anymore it shows the customer name but no button to open the contact, I make sure that the issue from the Chrome Ext as we test the Zoho integration manual and the URL is there also try to use 3CX Desktop app and it's working also,
It's working even with Chrome Extenstion but for Outbound calls not inbound,
Anyone have a solution for this issue or figured it out.


Thanks in Advance
Regards

 

[Constantinos Constantinou]

Hello @matt_p

What is your PBX version?

 

[Abdullah Elsaied]

Hi @Constantinos Constantinou,

We still have the same issue with Edge and Chrome, 3CX Version: 16.0.4.504


Thanks

 

[Constantinos Constantinou]

Can you please upgrade to the latest version released version of your PBX and verify that issue is solved ?

 

[Abdullah Elsaied]

Is this upgrade will make any downtime or it just will be from the updates tab.

 

[Constantinos Constantinou]

Yes it will cause downtime as it will restart services of the system.
Ideally you should get on updates of Management Console, prompt for the available update.

 

[edossantos]

Open Contact URL (Chrome Extension) seems to work fine with incoming calls on a DDI. Incoming calls via a queue don't seem to open the URL. What am I doing wrong?

Are you calling from the same number in both cases? Can you check if the contact lookup succeeded? You can see the lookup activity in the 3cxSystemService.log file.

 

[matt_p]

Hello @matt_p

What is your PBX version?

16.0.619 (according to Version within Dashboard) / 16.0.5.619 according to the update screen - what's the latest version?

 

[matt_p]

Are you calling from the same number in both cases? Can you check if the contact lookup succeeded? You can see the lookup activity in the 3cxSystemService.log file.

It's not doing a contact lookup via a CRM integration. It is opening a custom URL and passing the phone number. In my case, it is calling the Zoho search function:

https://crm.zoho.eu/crm/[organisation number]/search?searchword=%CallerNumber%

Reason I do this is because the CRM integration doesn't search custom modules. Also, I have contacts that use the same number and it sometimes picks the wrong one.

As I say, it works for direct calls. It doesn't work for calls via call queue.

 

[Abdullah Elsaied]

Hi @Constantinos Constantinou,
I tried to update many times yesterday and check the option " Automatically update 3CX " to update after midnight, it gives me the warning message (services will be stopped) then after I log in today is still not updated as shown in the attached photo,

What could be happening or where to check the update logs.

Thanks in advance

 

[Abdullah Elsaied]

the update failed with attached logs

 

[Abdullah Elsaied]

Hi @Constantinos Constantinou and @edossantos,

We already upgrade the 3CX system to the latest version and issue still exists,
Could you please help here.

Best Regards
Abdullah