3cx client appears as not registered but still able to make calls

[George Ts]

Hi,
I am running into a very strange issue.
I logged in to the Web Client of an extension and noticed that the phone button was red and could not make calls. It also displayed a message "phone not connected"
I downloaded the 3cx app on my android and scanned the QR code found in the web client.
Now the status is as follows:
- I can make calls from my 3cx app for android. A grey icon appears at the top right and a line saying "Ready for Calls". The extension on the 3cx app cannot receive calls, however.
- The 3cx web client still says "phone not connected" and thus cannot manage the 3cx app
- Strangest fact is that in 3cx management console, the extension does not appear as registered and there is no 3cx app under the Phones tab

How can the 3cx app make calls for this extension if it is not actually registered?

 

[Saqqara]

I do not think the 3CX web client can manage the mobile 3CX application on android or ios

If you do not have a physical handset, you need to change within the webclient to use WebClient (top right), then you can make and receive calls within webclient

As for the 3CX mobile app not able to receive calls , please provide more info on your setup - https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[George Ts]

Hi @Saqqara
Thank you for your response.
Per Yiannis's comment here, the web client can manage (make calls through) supported IP phones and 3cx clients:
https://www.3cx.com/community/threads/webclient-shows-no-phone-connected.51164/

But apart from that, I am mostly surpirsed that I can still make calls from the 3cx app while at the same time the extension appears as unregistered in 3cx management console.

 

[George Ts]

Reading this again, most probably "3cx client" is a PC client, not an Android app. Assuming that 3cx apps are not supported to be controlled through the web client, the only question outstanding is the one about registration above.

Thank you in advance.