3cx client gets to DND after inactivity and does not automatically roll back to Active

[George Ts]

Hi everyone,
One of our customers complained that when their PC gets inactive, their Status changes to DND and it does not automatically return to Available when they restart using their PC.
Unfortunately this is all I know for now, as I did not have the chance to witness this behavior myself.
We tried setting specific hours for this extension and set it to available beween 00:00-23:59, but the behavior persists.
I checked inside the 3cx app for Windows, and the Option "Auto Change Status when idle" is not enabled.

Any idea why this may happen?

Thank you in advance,
George

 

[VasilisV_3CX]

Hi @George Ts,

As you've confirmed that the "Auto Change Status when idle" is not enabled, can you confirm that exiting the Windows Client and changing the status to available in the Management Console, then waiting till it idles, renders the same result? Can it be consistently reproduced?

Have they set up any Office 365 integration?