dnd

  1. Nick - SPN Co

    DND Status Not Reflected on Yealink BLFs Causing Issues During Migrations

    As a 3CX partner, we regularly migrate customers from competing PBX platforms to 3CX. One recurring issue we encounter is the loss of DND visibility on BLF keys for desk phones such as Yealink handsets. Many competing systems publish DND status to BLF subscriptions, allowing receptionists and...
    • Nick - SPN Co
    • Thread
    • blf dnd presence presence status presence sync yealink
    • Replies: 0
    • Forum: Other

  2. 3cx Android app not ringing in phone's DND even when set to bypass the mode

    Heya. I'm having some issue with 3cx on my phone. When the phone is set to DND mode, 3cx shows the notification that there's an incoming call, however it doesn't ring, only vibrate. The phone's volume is set to max, and it happens both with the ringtone option set to 3cx or phone's ring tone...
    • unitthk
    • Thread
    • android dnd
    • Replies: 4
    • Forum: 4SC
  3. MikkelAnd

    Solved DND Sync *to* Yealink phones

    Hi, A client asked me if I could make the display on their Yealink T54W show DND status of their coworkers, and what I thought would be easy turned out to be not quit so easy. The yealink t54w has 10 buttons for BLF and they have been assigned to the other users in the office - works perfectly...

  4. Automatic DND after call

    I have a user whose phone automatically switches to DND right after she ends a call, whether it’s incoming or outgoing. I’ve never seen this kind of behavior before. I upgraded the firmware to the latest version, and even tried rolling it back to an older version, but the issue persists. I also...
    • ksanford
    • Thread
    • auto-status dnd fanvil v65
    • Replies: 4
    • Forum: Fanvil

  5. Solved Burst through DND?

    Hi Folks, Is there a way another user can ring through when DND is on? Without changing their status for them?
  6. opennube

    Solved v20. Having a huge problem with extension going to DND with no user intervention.

    My setup. Brand new installation of v20 on 3CX servers. (mistake? probably). Two offices, one in Miami, one in Orlando with 3CX SBC in each office and most of the desk phones are Yealink 46S phones, except for the conference phones. Users are synced with Office 365. All of them using PWA. There...
    • opennube
    • Thread
    • dnd hosted random v20
    • Replies: 6
    • Forum: Other

  7. 3CX setting status to "Do not Disturb" after incoming calls

    Hello everyone, We're having an issue with 3CX : it sets agent's status to DND after an incoming call. I tried everything I could including : checking if there is not any rule that sets status automatically, trying *60, *30, office hours (I tried setting this up, not working and it does the...
    • Mokcry
    • Thread
    • 3cx 3cx issue dnd help
    • Replies: 4
    • Forum: Web Client
  8. NickEmpireComm

    Multi-Registration - Odd DND issue

    Hello 3CX Community! I've come across something I'm going to call a quirk We are using X210-V2 phones with two extensions registered on them. The main EXT is auto provisioned for the person using the phone. The second ext is used for a shared mailbox (Best solution when migrating from Mitel)...

  9. Solved Status SYNC issue with Yealink firmware version 96.86.100.5

    Yealink T54W DND status is not syncing with the server with 96.86.100.5 firmware version. When I downgrade to version 96.86.0.70, it works perfectly. I tried turning off and on the "key_sync" feature as well. Nothing works. Need solution to this URGENTLY. Thank you.
    • Wunan
    • Thread
    • bug dnd key_sync
    • Replies: 4
    • Forum: Yealink
  10. leonardorebelo

    Status DND

    Hi question If my customer set the status to DND they can't receive internal calls to, he want that all employee receive internal calls if they status is DND
  11. ZCSFT

    Solved Phones go to DND every night and the user has to manually take them out of DND

    I am having an issue where one of our one specific set of phones in one of our 3CX Instances are going into DND every night and the users are having to take them out of DND every morning. I have run into this issue before and so far all my research and troubleshooting hasn't turned up an answer...
    • ZCSFT
    • Thread
    • dnd strange version 16
    • Replies: 4
    • Forum: Yealink

  12. Solved How can I remotely change extensions that are stuck in Away status to Available? How can I disable an extension from entering Away or DND status?

    These extensions aren't for individual users and have never had a 3CX app provisioned, as far as I know. It's a Yealink T29G and I can't even find an 'Away' status on the phone or on the phone web gui, just DND Related: How can I prevent or disable an extension from ever entering Away or DND...

  13. Disable DND

    We are migrating from Cisco IPT to 3CX with Yealink phones. We have to be able to disable DND. Can this be done at the 3CX level or do we have to build a custom template for our Yealink phones? We run Yealink T-27G phones. If a custom template is required to disable DND, would someone have...
    • amir_
    • Thread
    • dnd yealink
    • Replies: 2
    • Forum: Other
  14. g.fiszt

    Change or Add user status

    Hello! I'd like to know if there's a way to add new status for the users or change the names of the "Away" and "Do not disturb" status. I know that 2 of the status are customizable, but I need more than 2. Is it possible? Thanks!
  15. pmterp

    SMS (text message) and DND (do not disturb)

    I understand messaging is still beta and there's always the possibility I've fouled something up. Under Forwarding, for Do Not Disturb, I have Push Notifications enabled. However, if I receive an SMS message, I'm not notified in the Android app. I do get the notification from the Chrome...
    • pmterp
    • Thread
    • dnd do not disturb notifications sms text message
    • Replies: 1
    • Forum: Android

  16. 3cx client gets to DND after inactivity and does not automatically roll back to Active

    Hi everyone, One of our customers complained that when their PC gets inactive, their Status changes to DND and it does not automatically return to Available when they restart using their PC. Unfortunately this is all I know for now, as I did not have the chance to witness this behavior myself...

  17. Solved Extension DND export value "bug"

    Hi, I think I've found a bug with an extension setting. When I set the extension status to DND via a webclient, android phone, Yealink T46S or via the management console. The value in the export under the column "DND" doesn't change to 1. The reason why I ask this is because a customer of ours...

  18. Extension Report showing DND times activated/de-activated

    A report to enable monitoring of extensions setting the status to 'Do Not Disturb' retrospectively. Report to include details on who went on DnD, for how long and when
    • keithw
    • Thread
    • dnd ideas report
    • Replies: 1
    • Forum: Server

  19. Solved Extensions on Yealink changing to DND on their own randomly

    Hello, A number of extensions on Yealink changing to DND on their own randomly. 3CX Applications (Windows, IOS, Android) and Webclient not used for extensions. Extensions are registered over a SBC to Yealink T42s and T46s phones, Phones are on the latest supported firmware? Randomly the...

  20. Yealink phones via 3cx not showing busy led when DND is active

    Hi all! I have 4 agents sitting on 4 Yealink T-42S in the same local lan hosted in amazon lightsail. T-42S are awesome sip phones and they have uncounted possibilities and functions but I noticed that they can't do a simple but so useful function, when some agent push DND button the other...
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