3CX Client in CTI-Mode does not show incoming calls

[Roland Käser]

Hello

Having a 3CX Client in CTI-Mode for an physical phone.
When a call comes in, the 3CX Client shows nothing. Expected would be to show a notification window with the callers name (based on phonebook) or its number.
Can this behaviour changed somewhere?

 

[GiannosC_3CX]

Hi Roland,

Do you mean this notification with the number?

 

[Roland Käser]

Yes, exactly. Its displayed only the client is in softphone mode.

 

[GiannosC_3CX]

Hi Roland,

If you close the app by clicking on the x button, do you have the same behavior?

 

[Roland Käser]

I have to check this on customer site.

 

[Roland Käser]

I'm currently at customer site. Sorry, does not work.
The "real" client is another 3cx client on mobile phone.
If this is the reason, it might be a problem, because the users there only use 3CX clients on mobile phones (via WLAN).
We have only two Yealink T42Gs for special locations.