3cx client keep showing registering not registered

[wesam_az]

I'm new in this community and have two problems
1) 3cx client keep showing registering not registered
2( and this is the most important problem , I can't call anybody in 3cx without internet connection!!! although my network is OK.


hope to help me out to solve the problem

thanks in advance

waiting your reply

 

[leejor]

Check the 3CX activity log to see when it register, and then looses registration. By default 3CX instructs devices, and expects then to re-register every 30 minutes. If this is not set correctly in the client, then it will UN-register. There could be other factors involved, depending on your network configuration.

I can't call anybody in 3cx without internet connection!!! although my network is OK.

So, you are using the 3CX PBX, on a LAN, with no internet connectivity, yet no extensions, on the same LAN can call each other...is that the issue? Are you using (registering to) a local IP, or using FQDN, for the server? Do you see a call attempt, in the 3CX Activity log? Any error message associated? DNS issue?

 

[Matthew Grenier]

I see a lot of messy forum posts about registering a 3cx client from outside of your home network. Lotta BAD advice floating around there... I was having this issue. By default when setting up with the welcome email, it inputs the FQDN for "external location" in the client settings under account set-up... which is fine, IF you have a DNS record set-up at your FQDN... we did not, nor did we have access to change our FQDN settings... so, the real thing to try as a FIRST step (assuming you don't have access to your FQDN) would be to re-address to the external IP of your 3cx server on the soft-phone client in settings, under accounts to effectively bypass an improperly set-up FQDN. ... that's how I fixed it/figured it out anyways. It's a band-aid technically, yes, however... who cares!!!! as long as it makes it work!!! I circled the place to switch out your FQDN with your external IP of your 3cx server.