3CX Cloud Report Heavy traffic & trunk filling

[Alle CTEC]

I have a 3cx cloud V18 latest build installation, it is a secretarial service and I would need a report that would show me the hours of heavy call traffic together with the filling of the trunk channels

Thank

 

[Cjay]

You might need to go to a 3rd party solution for this kind of reporting. For example in CallSequitur (which I developed to collect/analyse CDRs) you can view per trunk: SIM calls / minutes / traffic etc.

 

[Alle CTEC]

Hi, the report in question is useful to me to correctly structure the exchange and the call flow, so I need to understand if the trunk fills up so as to possibly expand it. And the time in which more calls are received, therefore the number of calls divided by time slots. Possible management of the call divided by time slots. If I upgrade to V20, do I have these reports or do I have to rely on external software?