Solved 3CX Conference - New Conference, 3CX users not added to Conference

[newitech]

Hi All;

Version 16.0.641

It appears that when you create a new audio conference using either the Windows App or Web Client [3CX (direct eMail)], either Now or Scheduled, the internal 3CX user's that are added do not remain on the invitation after the conference is created. External users will remain on the list of participants but the internal 3CX users appear to be removed. The internal 3CX users can be added to the conference after the conference is created via the 'Add participants' under the Conference details and appears to send the invitation out, or make the call properly to join the internal user.

Anyone experiencing this?

Thanks,

 

[mcoacollins]

Noticed this today when executive-level person created an audio meeting and asked why no one had joined their scheduled meeting. Running a fully-patched 16.0.641 on the official Linux image.

EDIT: Looks like there's another topic on this issue that's been open since 8/28. Still no response from 3CX on the issue.

https://www.3cx.com/community/threads/conference-emails-not-sent-to-internal-users.75717/

 

[bigdessert]

3CX confirmed this on an internal ticket as a defect with no ETA for a fix.

 

[providencetg]

Yes, I spent several days working on this issue with 3CX. It is now in R&D to investigate.

In the mean time, you can revert to the previous version of the client, or when your users enter email addresses, DO NOT select from the search list. Have your users enter the email in full. Once you do this, the emails will be sent, but you MUST enter the email in full.

 

[providencetg]

3CX just released Update 6a (16.0.6.655) to address this problem. I will update tonight and test.

Alexander

 

[JohnS_3CX]

Yes, the update should take care of it. Please take a look here for details:
https://www.3cx.com/blog/releases/v16-update-6a/

 

[providencetg]

I installed the update last night and it is working.

Great job 3CX!