3CX Configuration API Endpoint for setting user's presence status

[antoniovaccaro]

Hello,
I read the 3CX API configuration documentation,
Looked at the specifications of the various endpoints, but I can't find any endpoint that allows you to set the presence status of a user?
Is it not documented or does it not exist?
Thanks
Antonio

 

[Evolute IT]

Does not exist.

 

[fxbastler]

Perhaps this is a misunderstanding: the presence of an extension cannot be configured anywhere, not even in 3CX management. A device is either logged in and present or it isn't. This isn't a setting.

What you can configure with the API, regardless of presence, is the extension's status.

 

[Evolute IT]

Perhaps this is a misunderstanding: the presence of an extension cannot be configured anywhere, not even in 3CX management. A device is either logged in and present or it isn't. This isn't a setting.

What you can configure with the API, regardless of presence, is the extension's status.

You are mixing the Registration status and the Presence (extension/user status.)

Presence IS the status.

 

[fxbastler]

Sorry, you're right, that's another typical translation error from non-native English speakers.

I really meant registration in the explanation. You can set the status of an extension using the API.

 

[OlegOLP]

There are many statuses in 3CX. One of them is the registration status — whether the user is registered or not. This status, of course, cannot be set manually; it can only be retrieved via the API.

There is also the presence status, which can be set along with a custom message for colleagues.

Additionally, there is the queue status (whether the user is ready to receive calls or not), which can also be changed using the API.

it kind of looks like this

   {
        "num": "101",
        "isRegistered": true,
        "fwdName": "Available",
        "fwdMessage": "Up for anything",
        "qGlobalStatus": true,
        "qStatus": [
            {
                "num": "805",
                "status": true
            },
            {
                "num": "801",
                "status": false
            }
        ]
    },