3cx CPU usage maxing out on dashboard

[sugarCube]

Hello All,
i noticed a problem recently on my 3cx, when agents are connected, the cpu usage gets to 100% and the management console stops working, this has started happening often, i don't know what the cause may be, please can anyone point me in the right direction to troubleshoot this.

 

[JohnS_3CX]

If the management console has such high CPU usage then further investigation is needed to isolate this, I would also suggest raising a ticket with support and provide them with full logs.

 

[sugarCube]

I have tried raising a ticket but the representative i talked to said i couldn't get technical support on this issue, i previously was able to raise support tickets but can't now. he suggested i come to the community. i really need to sort this issue out. Any help will be appreciated

 

[JohnS_3CX]

Hi,

You can get technical support for this issue, but you have to buy a ticket for this.