Solved 3CX Debian on AWS Lighsail Restarts Intermittently

[Bonifacef]

We spin up a new 3CX instance on AWS lightsail and the instance is restarting every now and then. It always restarts 2 times in a row and then be stable for another day and again the same. i've found below log where the second reboot is caused after adding the swap partition but not certain as to what is causing the reboot. Instance is running Debian 9.5 version 16.0.1078 and no OS level configuration changes were made. Appreciate if someone can point out what might be the problem here.

 

[NikosT_3CX]

@Bonifacef as a first step can you update the OS to 9.13 ? 9.5 is not the latest one.

 

[Bonifacef]

@Bonifacef as a first step can you update the OS to 9.13 ? 9.5 is not the latest one.

Thanks. I just updated to 9.13 now. Let's see if this makes it stable. Thanks again.

 

[NikosT_3CX]

Thanks. I just updated to 9.13 now. Let's see if this makes it stable. Thanks again.

Yes please monitor it and let us know as on our side we never had such an issue.

 

[Bonifacef]

Yes please monitor it and let us know as on our side we never had such an issue.

The system restarted, came back online and then doing the 2nd restart. Waiting for it come online to check the logs

 

[Bonifacef]

The system restarted, came back online and then doing the 2nd restart. Waiting for it come online to check the logs

syslogs show it first restarted at 5.49.



and then restarted the 2nd time at 6.16.

 

[NikosT_3CX]

@Bonifacef can you PM me the /var/log files? I want to take a look as I believe this is not something caused from the PBX side.

 

[Bonifacef]

@Bonifacef can you PM me the /var/log files? I want to take a look as I believe this is not something caused from the PBX side.

I sent the requested logs.

 

[NikosT_3CX]

@Bonifacef as I can see from the auth.log and the syslog indeed the machine reboots.
For sure this is not caused from 3cx PBX.
As you may see on the attached screenshot, the Power Button and Sleep Button are triggered and after that an ssh connection is made on the machine.
I would recommend to check these logs with AWS Support Team as this is something that is related to the machine specifically.






Jan 11 05:49:17 ip-172-26-11-50 kernel: [ 0.000000] Linux version 4.9.0-14-amd64 ([email protected]) (gcc version 6.3.0 20170516 (Debian 6.3.0-18+deb9u1) ) #1 SMP Debian 4.9.246-2 (2020-12-17)
Jan 11 05:49:17 ip-172-26-11-50 kernel: [ 0.000000] Command line: BOOT_IMAGE=/boot/vmlinuz-4.9.0-14-amd64 root=UUID=c9ac07d3-8239-4f4c-b6f9-352f3d4f90d4 ro quiet elevator=noop console=tty console=ttyS0 net.ifnames=0
Jan 11 05:49:17 ip-172-26-11-50 kernel: [ 0.000000] x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'
Jan 11 05:49:17 ip-172-26-11-50 kernel: [ 0.000000] x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'
Jan 11 05:49:17 ip-172-26-11-50 kernel: [ 0.000000] x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers'
Jan 11 05:49:17 ip-172-26-11-50 kernel: [ 0.000000] x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256
Jan 11 05:49:17 ip-172-26-11-50 kernel: [ 0.000000] x86/fpu: Enabled xstate features 0x7, context size is 832 bytes, using 'standard' format.
Jan 11 05:49:17 ip-172-26-11-50 kernel: [ 0.000000] e820: BIOS-provided physical RAM map:
Jan 11 05:49:17 ip-172-26-11-50 kernel: [ 0.000000] BIOS-e820: [mem 0x0000000000000000-0x000000000009dfff] usable
Jan 11 05:49:17 ip-172-26-11-50 kernel: [ 0.000000] BIOS-e820: [mem 0x000000000009e000-0x000000000009ffff] reserved
Jan 11 05:49:17 ip-172-26-11-50 kernel: [ 0.000000] BIOS-e820: [mem 0x00000000000e0000-0x00000000000fffff] reserved
Jan 11 05:49:17 ip-172-26-11-50 kernel: [ 0.000000] BIOS-e820: [mem 0x0000000000100000-0x00000000efffffff] usable
Jan 11 05:49:17 ip-172-26-11-50 kernel: [ 0.000000] BIOS-e820: [mem 0x00000000fc000000-0x00000000ffffffff] reserved
Jan 11 05:49:17 ip-172-26-11-50 kernel: [ 0.000000] BIOS-e820: [mem 0x0000000100000000-0x000000010fffffff] usable