Solved 3CX Debian OS Update Failed (upgrade to version 18 and Debian 9 to 10)

[bytesolutions]

Good morning.
I am trying to upgrade some self hosted instances from v.16.0.8.9 to v.18. In the updates section I get the notification "Version 18 (Includes updating the operating system from Debian 9 to 10)" I press "update", but a few seconds later I get this mail: 3CX attempted to update your 3CX Debian OS at frmlegno. my3cx.it from Debian 9 to 10 and failed.

This may be caused by changes made to the OS after installation. The attached log file shows where the update failed.

What can it be?
Thanks
Simone

 

[Agathocles Prodromou]

Hi there,

Seems that the apt process is stuck. Please restart your instance and try again. (You can also just kill the apt process manually but I would recommend rebooting)

 

[bytesolutions]

Hi! Thank you for your answer. A trivial restart actually solved the problem. I was able to update the system to V.18. Thanks a lot for your help.
Have a nice day
Simone

 

[Agathocles Prodromou]

Excellent! Good to hear everything is fine.

Have a great day too