3CX Debian OS Update Failed

[Hamzeh Mahafzah]

3CX attempted to update your 3CX Debian OS from Debian 10 to 12 and failed.

This may be caused by changes made to the OS after installation. The attached log file shows where the update failed.

attached is the log file.

any help or support to update 3cx to v20?

Edit: The log file has been removed for security/privacy reasons.

 

[Agathocles Prodromou]

Hi,

As the error indicates, you need to remove the following (invalid + third party) source lists:

• /etc/apt/sources.list.d/3cxpbx.list.save
• /etc/apt/sources.list.d/3cxpbx-testing.list.save
• /etc/apt/sources.list.d/ookla_speedtest-cli.list

Once you do that, you can run the upgrade again.

 

[Guillaume Bourgeois]

Reboot your Server .

" Found /tmp/UPDATE_RUNNING "

 

[Guillaume Bourgeois]

Please delete logs files.
It contains information that you may not want to make public.
If you want to share logs, please use private messages (one to one).

I have downloaded it, let me take a look.

 

[Guillaume Bourgeois]

You should have received a log file in your email. Could you send it to me privately?

 

[Guillaume Bourgeois]

[33m====== [00:24:02] Upgrade Result: *******************************************[39m
{
  "result": "aborted",
  "time": "14-09-2024 00:24:02",
  "title": "Third party source list found",
  "message": "A third party source list was found in /etc/apt/sources.list.d/: 3cxpbx.list.save. Please remove it and retry."
}
[31m[00:24] aborted: Third party source list found - 0[39m

 

[Hamzeh Mahafzah]

debian@vps-9fdd07e0:~$ /etc/apt/sources.list.d
-bash: /etc/apt/sources.list.d: Is a directory
debian@vps-9fdd07e0:~$ etc
-bash: etc: command not found
debian@vps-9fdd07e0:~$ cd /etc/apt/sources.list.d/
debian@vps-9fdd07e0:/etc/apt/sources.list.d$ ls
3cxpbx.list 3cxpbx.list.save 3cxpbx-testing.list 3cxpbx-testing.list.save ookla_speedtest-cli.list
debian@vps-9fdd07e0:/etc/apt/sources.list.d$ sudo rm 3cxpbx.list.save
debian@vps-9fdd07e0:/etc/apt/sources.list.d$ sudo apt update
Hit:1 http://deb.debian.org/debian bookworm InRelease
Hit:2 http://security.debian.org/debian-security bookworm-security/updates InRelease
Hit:3 http://deb.debian.org/debian bookworm-updates InRelease
Hit:4 http://repo.3cx.com/3cx bookworm-testing InRelease
Hit:5 http://repo.3cx.com/3cx bookworm InRelease
Hit:6 https://packagecloud.io/ookla/speedtest-cli/debian buster InRelease
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
1 package can be upgraded. Run 'apt list --upgradable' to see it.

 

[Guillaume Bourgeois]

Execute :

mkdir -p /var/myfiles/ && chmod 700 /var/myfiles/ && mv /etc/apt/sources.list.d/3cxpbx.list.save /var/myfiles/

 

[Guillaume Bourgeois]

and try again update 3CX from Dashboard

 

[Hamzeh Mahafzah]

debian@vps-9fdd07e0:/etc/apt/sources.list.d$ mkdir -p /var/myfiles/ && chmod 700 /var/myfiles/ && mv /etc/apt/sources.list.d/3cxpbx.list.save /var/myfiles/
mkdir: cannot create directory ‘/var/myfiles/’: Permission denied
debian@vps-9fdd07e0:/etc/apt/sources.list.d$

 

[Guillaume Bourgeois]

add sudo

sudo mkdir -p /var/myfiles/ && sudo chown debian:debian /var/myfiles/ && sudo chmod 700 /var/myfiles/ && sudo mv /etc/apt/sources.list.d/3cxpbx.list.save /var/myfiles/

 

[Hamzeh Mahafzah]

 

[Guillaume Bourgeois]

Reboot

 

[Hamzeh Mahafzah]

 

[Guillaume Bourgeois]

Are you having trouble after login?

 

[Hamzeh Mahafzah]

yes i cant access my 3cx account consol

 

[Hamzeh Mahafzah]

looks we stuck

 

[Guillaume Bourgeois]

sudo bash -c 'cd /var/lib/3cxpbx; if [[ ! -d /var/lib/3cxpbx/Instance1/Data/Backups ]]; then mkdir -p /var/lib/3cxpbx/Instance1/Data/Backups && chmod 770 /var/lib/3cxpbx/Instance1/Data/Backups && chown phonesystem:phonesystem /var/lib/3cxpbx/Instance1/Data/Backups; fi; sudo -u phonesystem /usr/sbin/3CXBackupCmd --log=/var/lib/3cxpbx/Instance1/Data/Backups/bak_cmd_run.log --file=/var/lib/3cxpbx/Instance1/Data/Backups/backup.zip --options=ALL,CH,LIC,FQDN,PROMPTS,FW,VM'

This command will perform a backup of your 3CX system to `/var/lib/3cxpbx/Instance1/Data/Backups`.

Retrieve it and reinstall on a fresh environment.

 

[Hamzeh Mahafzah]

I have already backup file
can you explain step by step what to do?

 

[Guillaume Bourgeois]

I have already backup file
can you explain step by step what to do?

https://www.3cx.com/docs/manual/installing-debian-linux-pbx/

For step #5, choose "Restore a Backup," and use your backup.