3CX Desktop Components Deployment MSI issue greyed out

[k0d]

Basically, when I install the MSI file for desktop components, 3CX Myphone options are greyed out, even though it says the desktop components is up to date and installed in Settings, all required packages are installed, office runtime, framework etc... COM+ is working fine to.

However it works fine when I install the EXE, 3CXMyPhoneDesktopComponents.exe.

Using 3CXMyPhoneDesktopComponentsDeployx64.11.0.28976.849.msi from http://www.3cx.com/blog/docs/desktop-components-deployment/

I also see a difference in the control panel, when I install the MSI file I can see:
3CX MyPhone
3CX MyPhone Desktop Components (x64) 11.0.28976.849

With the EXE.
3CX Myphone
3CX MyPhone Desktop Components
3CX MyPhone Desktop Components (x64) 11.0.28976.849

 

[Kevin Attard Compagno]

@k0d

Please to uninstall MyPhone and all references to the Desktop Components. Then start again, by FIRST deploying the Desktop Components MSI, and only after this step installing MyPhone.

Kindly advise the outcome.

 

[k0d]

Thanks for the quick reply.
One of the first things I tried, but to no avail.
This is happening on win7/8 workstations, not tested on winxp (don't have any).
Any other suggestions ?
Thanks in advance.

 

[Kevin Attard Compagno]

@k0d

Please open a support ticket for this so we can follow it properly.