Solved 3CX extensions appear offline but the calls between extensions can be made.

[Moncable]

3CX extensions appear offline but the calls between extensions can be made. Can you help me on this solution?

 

[Allen_Miller]

Can you provide any more information? What phones are you using? Firmware, software? Local, remote?

 

[Moncable]

We are using Fanvil phones and Windows apps on local network. Firmware updates are made into 3cx. In administration page it's all ok.



But on each devices presence of contacts are showing offline. For example, our webclient:

 

[JohnS_3CX]

So the issue is the presence? That's separate from registration, it requires that the webclient extension can see presence