3CX failed to establish a TCP connection to activate.3cx.com.

[fixpc82]

Hi we have an installation on a raspberry 4.
We have been getting this error message for some time.
3CX failed to establish a TCP connection to activate.3cx.com
Can you help us?

Thank you

 

[bitn2]

Yes, install the pbx on a supported platform. Raspberry Pi is not supported anymore since a while. You got emails regarding this.

 

[DimitrisL_3CX]

Unfortunatelly you will not be able to activate with Raspberry Pi.
As mentioned in our blog post updates are unvailable from V18 Update 3
As a solution to stay on the latest update, move to Hosted by 3CX or your own hosting and use the Pi device as a 3CX SBC.

 

[Nick B]

If hosted isn't an option or preference for you, Intel NUC's are a great alternative to the Pi for now. Even an old PC can work if it supports Debian.

 

[craigreilly]

The emails went to my junk email. I just logged into my 3cx Pi and it says License will expire. So I goto the license page and it says it can not hit activate.3cx.com. Now I know why.
I use an unsupported provider and would like to stay there. It's only for home use.
Any recommendations on a cheap Intel machine?

Something like this suffice? very low call volume. 3 phones.

https://www.amazon.com/Beelink/dp/B...mzn1.fos.18ed3cb5-28d5-4975-8bc7-93deae8f9840



https://www.amazon.com/Fanless-Desktop-Computer-Windows-HUNSN/dp/B09N6N5RV7/ref=sr_1_14?keywords=mini+pc+windows+0&qid=1670005982&refinements=p_n_feature_four_browse-bin:2289794011,p_n_operating_system_browse-bin:23724789011&rnid=562215011&s=pc&sr=1-14&ufe=app_do:amzn1.fos.18ed3cb5-28d5-4975-8bc7-93deae8f9840&th=1


Can my license atleast stay active past the end of the year when it says it has to renew? Or do I need to make something happen sooner than later.

 

[Nick B]

The emails went to my junk email. I just logged into my 3cx Pi and it says License will expire. So I goto the license page and it says it can not hit activate.3cx.com.
I use an unsupported provider and would like to stay there. It's only for home use.
Any recommendations on a cheap Intel machine?

Something like this suffice? very low call volume. 3 phones.

https://www.amazon.com/Fanless-Desktop-Computer-Windows-HUNSN/dp/B09N6N5RV7/ref=sr_1_14?keywords=mini+pc+windows+0&qid=1670005982&refinements=p_n_feature_four_browse-bin:2289794011,p_n_operating_system_browse-bin:23724789011&rnid=562215011&s=pc&sr=1-14&ufe=app_do:amzn1.fos.18ed3cb5-28d5-4975-8bc7-93deae8f9840&th=1

That might work, but I don't have any experience with Beelink hardware. Things you might have issues with are network cards, and storage controllers. We typically use the Intel NUC hardware as it is reasonably priced and supported by 3CX at least up to the NUC 7. Newer hardware has some driver issues that can be worked around if you are familiar with Linux. Whatever you are thinking about using, check it against Debian's own list of hardware here: https://wiki.debian.org/InstallingDebianOn/

 

[craigreilly]

That might work, but I don't have any experience with Beelink hardware. Things you might have issues with are network cards, and storage controllers. We typically use the Intel NUC hardware as it is reasonably priced and supported by 3CX at least up to the NUC 7. Newer hardware has some driver issues that can be worked around if you are familiar with Linux. Whatever you are thinking about using, check it against Debian's own list of hardware here: https://wiki.debian.org/InstallingDebianOn/

Oh is there no longer a Windows version?

 

[Nick B]

Oh is there no longer a Windows version?

There is, but we use the Debian version as it seems to be what 3CX is using in their hosted environments and we try to stick to their roadmap as much as possible. There is no end of support in sight for the Windows PBX and SBC, but that was also true of the Pi until suddenly it wasn't. 3CX relies on external OS's which means they don't always have the luxury of advanced notice. We try to use what we think 3CX is the most likely to be able to continue to support long term. We are a partner with many clients so being in line with support is crucial for us. For a one-off home use, you should be fine. Just make sure you have a good backup outside the PBX in case the time comes to use it.

To answer your question about your license, you need to update to U5 as soon as possible. Technically, it should continue to work unless you trigger an activation check which is likely to happen. 3CX is updating the SSL certificates required to activate 3CX or rather to communicate securely with their activation servers. Without that, your server will fail to activate, and calls will stop. You should have received an email about this as well. They sent them to partners and end-users alike.