3CX failed to establish a TCP connection to activate.3cx.com.

[olivierdelvaux]

Hello,

My server is not able to communicate with to activate.3cx.com.
But I can ping it from the console. My primary dns is 8.8.8.8




I have renewed my licence, but I can't update the status on my server.
Any idea?



Thanks for help.
BR.

 

[Evolute IT]

You're out of date. You need to upgrade to U5, which in this case will be impossible now that you are outdated.

Full backup, reinstall using ISO/wizard, restore backup.

 

[olivierdelvaux]

I can't use online update?




I was able to update my other sites using old V18 this morning

 

[NikolasA_3CX]

Hi @olivierdelvaux

Since there are no updates available in the Management Console, the only option is to take a full backup, download the latest 3cx ISO from portal.3cx.com, redeploy to a new machine using the latest 3cx iso, and restore the backup.

 

[olivierdelvaux]

indeed....
Just tried to restore a 800mo backup 18u2 to a 18u6 test version and it didn't worked.
I got disconnected from console and nothing happened.
How Can I make sure my backup is complete before reinstalling my server?

 

[sippinginthesun]

indeed....
Just tried to restore a 800mo backup 18u2 to a 18u6 test version and it didn't worked.
I got disconnected from console and nothing happened.
How Can I make sure my backup is complete before reinstalling my server?

unofficialy adding myself to the same crap on mine list....guess we should start looking at freepbx....this f this bs

 

[JosIPVG]

What platform are you running 3CX on?

 

[olivierdelvaux]

It's running on debian, on premise VMware virtual machine
It's now restored and working.
Thanks for help.