Hi,
I have been reading FAQ’s etc. and am still confused regarding 3CX Fax with VOIP providers.
We are currently a licenced v9 customer and I have had attempted allocating one of our VOIP lines to the built in extension 888 Fax Server. If I look at Port/Trunks Status when I call in I can see the destination flash up as 888, but then the call is dropped.
Does 3CX handle SIP trunks directly to the inbuilt fax server, or do I need some middle ware or physical device to connect the inbound fax, then relay this to 3CX.
3CX log for my inbound fax call
I have been reading FAQ’s etc. and am still confused regarding 3CX Fax with VOIP providers.
We are currently a licenced v9 customer and I have had attempted allocating one of our VOIP lines to the built in extension 888 Fax Server. If I look at Port/Trunks Status when I call in I can see the destination flash up as 888, but then the call is dropped.
Does 3CX handle SIP trunks directly to the inbuilt fax server, or do I need some middle ware or physical device to connect the inbound fax, then relay this to 3CX.
3CX log for my inbound fax call
Code:
09:07:27.466 [CM503008]: Call(17): Call is terminated
09:07:27.139 Remote SDP is set for legC:17.2
09:07:25.833 Session 13388 of leg C:17.1 is confirmed
09:07:25.680 [CM503007]: Call(17): Device joined: sip:[email protected]:5100;user=phone
09:07:25.674 [CM503007]: Call(17): Device joined: sip:xxxxxxxxx@sipprovider:5060
09:07:25.673 [MS210007] C:17.1:Answer provided. Connection(by pass mode): 10.4.1.43:10002(10003)
09:07:25.671 [MS210001] C:17.2:Answer received. RTP connection[unsecure]: 10.4.1.43:10002(10003)
09:07:25.669 Remote SDP is set for legC:17.2
09:07:25.669 [CM503002]: Call(17): Alerting sip:[email protected]:5100;user=phone
09:07:25.607 [CM503025]: Call(17): Calling @[Dev:sip:[email protected]:5100;user=phone]
09:07:25.606 [MS210006] C:17.2:Offer provided. Connection(by pass mode): x.x.x.x:39898(39899)
09:07:25.561 [CM503004]: Call(17): Route 1: @[Dev:sip:[email protected]:5100;user=phone]
09:07:25.560 [CM503010]: Making route(s) to <sip:[email protected]:5060;user=fax>
09:07:25.560 [MS210000] C:17.1:Offer received. RTP connection: x.x.x.x:39898(39899)
09:07:25.559 Remote SDP is set for legC:17.1
09:07:25.559 [CM505003]: Provider:[sip provider] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:40691]
09:07:25.550 [CM503001]: Call(17): Incoming call from xxxxxxxxx@(Ln.10005@sip provider) to <sip:[email protected]:5060;user=fax>
09:07:25.247 [CM503012]: Inbound office hours rule (unnamed) for 10005 forwards to Fax:888
09:07:25.245 Looking for inbound target: called=xxxxxxx; caller=xxxxxxx
