Dear Team, I have recently set up 3CX version 20 and am in the process of integrating it with FCS for call accounting and minibar upgrades. However, I’m currently facing the following issues: PMS Integration – The integration for check-in and check-out is complete, but 3CX is not updating accordingly when we send the query to 3CX. CDR Integration – The call detail records are being sent to FCS, but FCS is unable to recognize the format of the data being received. FCS Voice Integration – We need to create a SIP trunk and forward SIP packets to FCS. I am currently unsure about the correct procedure to set this up. Kindly advise on how we can proceed to resolve these issues.

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V20 Update 10 Alpha 2 Learn more

3CX FCS integration

Thread starter Thilia
Start date May 24, 2025

Thilia

Free User

May 24, 2025

Dear Team,

I have recently set up 3CX version 20 and am in the process of integrating it with FCS for call accounting and minibar upgrades. However, I’m currently facing the following issues:

PMS Integration – The integration for check-in and check-out is complete, but 3CX is not updating accordingly when we send the query to 3CX.
CDR Integration – The call detail records are being sent to FCS, but FCS is unable to recognize the format of the data being received.
FCS Voice Integration – We need to create a SIP trunk and forward SIP packets to FCS. I am currently unsure about the correct procedure to set this up.

Kindly advise on how we can proceed to resolve these issues.