3CX Freshdesk CRM - Call Journalling not woring

[akovac93]

I have 3CX v16.0.1078 on Debian. When an unknown number calls, we get NEW 3CX Contact in the CRM. When we use the web client we get a new window that directs us to Freshdesk with this new contact. However, although enabled. Call Journalling is not doing anything.

In Log file 3cxSystemService.log:

2021/01/21 16:28:58.474|1034|0046|Info|Transcribe is disabled
2021/01/21 16:28:58.474|1034|0046|Info|CRM: PhoneBookMinMatch is zero or server not licensed - call journaling in CRM is skipped

I have turned off the required fields in freshdesk.

Please help.

 

[Evolute IT]

Verify this: https://www.3cx.com/docs/freshdesk-crm-integration/#h.sh2udbgzpt45

 

[edossantos]

Check the 3CX Console > Advanced > Contacts > Options, and ensure that you have selected "Match Exactly".

 

[akovac93]

yes, that's what I did.

 

[edossantos]

Do you have a PRO license active in your 3CX server?

 

[akovac93]

I have "Enterprise Annual" license.

 

[edossantos]

Weird. Try restarting the 3CX System Service.

 

[akovac93]

Resetting the server did not help, but resetting the 3CX System Service did. Thank you very much!