3CX FreshSales CRM Integration: API SSL ERROR

[Emeka Percy Nnochirionye]

Hello Community,
I'm using the latest version of 3CX and I'm trying to integrate with FRESHSALES CRM. I tested the API with a simple post request with POSTMAN and it worked, But when I setup the integration in 3CX, I get the following error:

An error occurred while sending the request.

Started scenario with empty id

Request text: https://<company>.freshsales.io.freshsales.io/api/lookup?q=5551234&f=work_number&entities=lead
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.Http.CurlException: SSL peer certificate or SSH remote key was not OK
   at System.Net.Http.CurlHandler.ThrowIfCURLEError(CURLcode error)
   at System.Net.Http.CurlHandler.MultiAgent.FinishRequest(StrongToWeakReference`1 easyWrapper, CURLcode messageResult)
   --- End of inner exception stack trace ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1.ConfiguredTaskAwaiter.GetResult()
   at System.Net.Http.HttpClient.<FinishSendAsyncBuffered>d__58.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at CrmIntegration.ScenarioProcessorBase.<ProcessRequest>d__15.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at CrmIntegration.ScenarioProcessorBase.<ProcessScenario>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at CrmIntegration.ScenarioProcessorBase.<Execute>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at CrmIntegration.CrmProcessor.<GetContactInfo>d__5.MoveNext()

Please how do I resolve this. Thank you very much

 

[edossantos]

From the URL in your logs:

https://<company>.freshsales.io.freshsales.io

It seems that you entered "<company>.freshsales.io" for the Domain Part parameter, but you should only enter "<company>", as described in the documentation:
https://www.3cx.com/docs/freshsales-crm-integration/

 

[Emeka Percy Nnochirionye]

Thank you Santos and God bless

 

[Scot Busby]

Silly question here, but the link to the instructions reference v16 and illustrates options which are not available in the current production release (v15.5). I am able to get the integration to work, however, assume those features are forward looking and not available now? If that's the case, any ETA on v16?

 

[edossantos]

The lookup part is available for v15.5. We added Call Jouranling and Automatic Contact creation in v16. This new version is in alpha stage at the moment, and you should expect the final release to be ready at some point during January.

 

[Scot Busby]

Thanks @edossantos. I was able to get the integration to the point where it returns the proper information when testing, however, I am not able to get any screen pops when logged into FreshDesk and receiving a call from a contact. Is the integration to this point yet?

 

[edossantos]

You need to be using the Web Client to see the contact link button. Are you using it?

 

[Scot Busby]

Yes, using the web client as well as being logged into the Freshworks web client. It's probably just something I'm missing.

 

[edossantos]

This is how the integration works:
- When an inbound call arrives, the contact will be taken from Freshsales and imported into 3CX Contacts.
- The contact name will be shown as the caller name, no matter the phone you use.
- If you use the 3CX Web Client, a button to open the contact record will also be shown, as follows:

 

[Scot Busby]

ok - Thank you for the above reply. This makes more sense to me now. Thank you for your help.