3cx hangup after going to voicemail prompt.

[tmoreau]

I'm running 3cx in the cloud and whenever I try to leave a voicemail message the prompt kicks in but as it finishes it hangs up immediately any ideas?

 

[leejor]

Perhaps there is an issue with being unable to record the message. Have you checked the 3CX Activity Log for any clues as to what might be happening? You might need to set to Verbose level.

 

[YiannisH_3CX]

Does this happen on calls coming from the provider or does it also happen with internal calls?