3CX HolidayScript

[Maurice Lefevere]

Hey All,

I'm a bit confused about all the Office Holiday stuff and how it's handled.
For example:

I have a customer with 1 department. On v18 when they were closed i placed a voice-message in the "Configure Office Hours". All fine.
When i do this in v20 it just bypasses the voice-message.. ?

So i've read that this was solved by downloading the Holiday Script from the store and set it to "Upon receiving a call on a trunk ..."
Still not working.

What am i missing here?

 

[SteveITS]

V20 does require the script but it’s basically automatic. Do you have the holiday set correctly on the appropriate department?

 

[NicholasP_3CX]

The script will play the prompt in the holiday configuration.



It will then process the call and send it to its original destination.

If you have a prompt in the call handling destinations, it will play that prompt as well. The script allows you to have the configuration done at the trunk level, but the call handling destination allows you to have a different prompt for each queue etc.