holiday

  1. Set a Prompt to go with a holiday in SMB free?

    I may be missing something obvious. Trying to set a week long holiday for my client going on vacation. SMB free version 20. I can create a holiday, set the dates, but there's no option to select a prompt to play when a call comes in during that vacation time. The option to include a prompt...
    • VoyantPhone
    • Thread
    • holiday holiday prompt smb free
    • Replies: 3
    • Forum: SMB

  2. Possible Bug - Holidays

    As with many people on the forums lately, ran into an issue with the usage of the new way of handling holidays in v20. Have had other instances work just fine, add the script, go to departments, add the holiday and the audio file, test and works. Until last week, set it up for a customer, 5...
  3. Maurice Lefevere

    3CX HolidayScript

    Hey All, I'm a bit confused about all the Office Holiday stuff and how it's handled. For example: I have a customer with 1 department. On v18 when they were closed i placed a voice-message in the "Configure Office Hours". All fine. When i do this in v20 it just bypasses the voice-message.. ...

  4. Help needed with Call Routing Script

    Hi, I need assistance with a C# call script for 3CX v20. The script should check if the PBX is currently in holiday mode. If the PBX is in holiday mode: The script should play the holiday prompt (if it is set) and then redirect the incoming call to the voicemail of extension 200. If the PBX is...

  5. v20 Specific Holiday Prompts by Holiday

    In v18, we were able to choose a specific prompt by holiday, it would then play the speicifc prompt and use the IVR "HOL" for the menu options. If no specific prompt was selected, the default prompt on "HOL" would apply. It seems in v20, this is all different now? I've found some documentation...

  6. Holiday Prompt Not Working

    Hello. We are trying to setup some holiday prompts. The way we plan to do it is we'll have a holiday specific message on the holiday created under office hours, and then on the queue we'll have it direct the call to a voicemail box with a generic recording. The problem is that it will not...

  7. Manage individual holidays

    Good evening everyone, I'm struggling a bit to manage the holiday for the users I have my trunk that goes to an IVR with his holidays and prompt configured The issue is that I can't find a proper way to manage individual users holidays: -if he sets away he will come back online the next day...

  8. Understanding Holiday/Office Hours

    I am in the process of setting a clients Holiday and Office hours back up. I've been doing some reading on the new V20 setup for doing this. I've tested it working properly but, I am having trouble finding documentation on what the "prompt" does in the Office Holidays setup. As I understand it...

  9. v20 global holidays possible?

    The setup (only 1 department, department has the holiday configured): DID Head number => Master-Callflow => uses combination of a manual override functionality, office hours and custom hours to route calls to IVRs. There is one IVR for every use case the customer has. DID Head number +1 =>...

  10. v20 Voicemail/Department Settings

    I've been looking for clear and concise instructions on how to configure and manage different voicemail configurations for the phone system for holidays. I do realize that groups were introduced and the holiday switch to DND is controlled by the primary group that a user is assigned to that...

  11. On-call users not receiving calls during a global holiday

    We have a system that we manage that has reported problems with their on-call users/extensions during global configured holidays. Call flow for after hours during a global configured holiday: HOL Digital receptionist > on-call ring group > within those ring groups are on-call users/extensions...

  12. Solved Holiday Voicemail

    Hello everyone. Have a few customers that will be closed for Thanksgiving and they want to setup a holiday schedule that sends calls to a voice mailbox with a recording for Thanksgiving. We went into Settings->Language and Office Hours and configured a holiday there and in the dropdown menu on...

  13. Reg. Holiday Greetings

    Holiday Greetings is one of the most commonly used settings by us and our 3CX customers. It can be used anywhere between 10 to 20 times in a year as a recurring setting. While it may seem simple for small-scale deployments, configuring holiday greetings can become complicated when dealing with...

  14. Holiday on different DIDs

    Hello, is there already a way on how to implement different holidays on different DIDs? As it stands, CFD is currently the only way. Anyone have any workaround on this? Thank you!
  15. ronenba

    Configure Holidays message

    I setup a holiday message from settings - Language & office Hours - Configure Holidays created a holiday test message then went to Inbound Rules opened each rule and check/activate Play holiday prompt when it's a global holiday I setup to start in 2 min the holiday prompt doesn't work any...
  16. MidiTélécom

    Replicate hours set for the others days (Office hours)

    Hi, I was talking with another reseller (@aws2p) that when we are setting Office hours, we need to set it one by one and most often of the times, it will look like this : Same hours for monday to friday. So we come up to idea that a "copy" button will be nice. We set hours for monday, then...
    • MidiTélécom
    • Thread
    • holiday holidays hours inbound office hours set
    • Replies: 0
    • Forum: Server
  17. David Liddle

    Holiday exceptions apparently not being honored

    Greetings, all! We discovered an issue in our system today in which extensions have been placed on holiday DND status that should not have been. There is indeed a holiday period scheduled for yesterday (Corpus Christi) and today (an optional "bridge" day in which the administration is...

  18. Variable Date Holidays

    Good Morning! Hoping everyone had a great memorial day. I've been trying to figure out how to setup holidays in 3CX. The fixed date ones are easy, Christmas for example or July 4th. But days like memorial day, or Thanksgiving, that aren't always the same date, I can't seem to figure out...

  19. Voicemail for Holidays

    Hello I want to know if it's possible to configure Holidays with Voicemail options? I did not found any options, maybe you can help me. Cheers, Flavio
  20. Allen_Miller

    Holiday Setting

    I'm posting this for your comments. I've found the Holiday settings feature in 3CX to be confusing. I finally did a little testing to try and reason it out since I have not found good documentation on this feature. I would be interested in your feedback to see if I have it correct yet. 1...
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