Solved 3CX Hosted - Free edition

[plazticks]

Originally we hosted our 3CX instance ourselves, but after a ton of research and speaking with 3CX directly, multiple times in the past, we were under the impression that having 3CX host it for us would actually be cheaper and more reliable. So we moved our instance from our host to 3CX. Worked great until our 1st year was up.

So my free, 1 year 3CX hosting has ended, which was expected. What i didn't expect is not being able to pay for Hosting with the 3CX free edition. It looks like it is requiring us to upgrade our subscription to Standard, Professional, or Enterprise in order for 3cx to even host it...

This would mean our initial thoughts on 3CX hosting being the better route is incorrect. If upgrading to standard and paying for hosting, the cost would be more expensive than hosting it ourselves. This is not what was initially told to us. We were told we could use the free version and just pay the hosting costs once our year is up. If this is true then we will be moving our instance back to self hosted. This could be user error but i am yet still confused...

When i click on renew i get this:

"You are not required to renew the free 3CX Standard edition, it will be renewed automatically. You may however upgrade your subscription’s edition or sim call capacity. For evaluation purposes, ask a 3CX partner in your area to temporarily upgrade your subscription for free."

When i click upgrade i get this:

"Hosting by 3CX has expired for your subscription! Upgrade your subscription and add the hosting package to your free 3CX Standard subscription. You can also upgrade in the same process to a higher Edition (PRO/Enterprise) to unlock more features."

I was under the impression that i could still use my free edition of 3CX and pay 3CX for the hosting of it. Is this not true?

 

[DimitrisL_3CX]

Hi @plazticks

On the upgrade option please tick the checkbox that says "Add Hosted by 3cx for one year" and then click on the dropdown menu Channels/Calls and change it again to 4SC.Also, make sure that "Edition" remains to standard. That way you will be charged only the Hosting price and you Subscription will remain the same.

 

[plazticks]

Oh....I see exactly what you are saying. The website resets the channels anytime you check or uncheck that box. I was missing the part where you change the channels / calls. All looks well now.

I knew it had to be user error..

Thank you.

 

[DimitrisL_3CX]

Hi @plazticks

No problem.
Is everything ok now, have you added the Hosted by 3cx?

 

[plazticks]

Hi @plazticks

No problem.
Is everything ok now, have you added the Hosted by 3cx?

Yep. Got it going now. Just waiting for the restore to finish.

Thank you again.

 

[DimitrisL_3CX]

Hi @plazticks

I checked it now and it seems to be up and running. All services are up and running.
Also your FQDN points to the correct IP.
Can you please try to login and tell me if everything is ok?

 

[plazticks]

It looks alright. Was able to login and access everything now. Just trying to get my SIP trunk to re-connect to it. Using Skyetel.

Edit: Got that working too.

All is good now.

Thanks for your help again!