3cx Hosted PBX - client changed password and lost it.

ChrisUnitech

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Hi Guys,
This is my first post. I have recently setup a 3cx hosted pbx for a client, and all was fine. Until he changed the password of the only system owner. He said that he was able to access after with his new password. But called me in less than a week to say that he cannot login. When he presses the 'Forgot password' link, no email is received. They have checked, that the email is correct, and that it has not been blocked or sent to their junk or spam folders. I would really appreciate help on this, even if we have to reinstall as a last option.

Please advise, thanks

Chris
 
What happens if you do a forget password of the license owner email? You can find this under customer.3cx.com
 
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That is the email address that we are using
 
Is it actually hosted by 3cx?
 

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