Solved 3CX Instance Offline??

[jmh-itsjessnetworks]

Hi,

My instance hosted by 3CX has gone offline, and I cannot access it. This is very urgent.

 

[AndreasY_3CX]

Hi @jmh-itsjessnetworks,

As I can see, this machine was not actively used (less than 5 calls OR chats per week).

The owner of the key has been notified with an email '3CX | We’re waiting for you to start' on 2021-03-02 about this but it seems it has been ignored.

Due to this fact, our monitoring system indicated that there is not enough activity at your PBX and it was triggered to be parked.

Your machine has been stopped for more than a month without anyone asking to be restored. As you can understand now instance has been deleted. Additionally, your FQDN has been also released because the license key was not used for quite a long time.

Your key though has been reset and you may deploy your PBX again via your https://customer.3cx.com/ portal and your machine will come up for the remaining time of the year, since your first activation.

If you wish to keep your machine out of these criteria, upgrade your key from Trial to Pro or Enterprise and for the first year Hosting will be Free.

 

[jmh-itsjessnetworks]

Hi @jmh-itsjessnetworks,

As I can see, this machine was not actively used (less than 5 calls OR chats per week).

The owner of the key has been notified with an email '3CX | We’re waiting for you to start' on 2021-03-02 about this but it seems it has been ignored.

Due to this fact, our monitoring system indicated that there is not enough activity at your PBX and it was triggered to be parked.

Your machine has been stopped for more than a month without anyone asking to be restored. As you can understand now instance has been deleted. Additionally, your FQDN has been also released because the license key was not used for quite a long time.

Your key though has been reset and you may deploy your PBX again via your https://customer.3cx.com/ portal and your machine will come up for the remaining time of the year, since your first activation.

If you wish to keep your machine out of these criteria, upgrade your key from Trial to Pro or Enterprise and for the first year Hosting will be Free.

The instance that I am referencing is *****.my3cx.ca. I was trying to configure a VoIP.ms Trunk. Now, I cannot access it... I have been actively using that system every day, since registering it.

 

[AndreasY_3CX]

Can you please try now to access your instance and let me know?

 

[jmh-itsjessnetworks]

Can you please try now to access your instance and let me know?

I can indeed access it now. Thank you for your help.

 

[AndreasY_3CX]

Happy to help you @jmh-itsjessnetworks!