hosted 3cx

  1. 3CX Hosted - Change system update time

    I know automatic updates can not be disabled for our 3CX hosted. But the updates are being applied when our call centre is active and waiting for calls. Which is 10 PM in the evening. Can i change the update process be at 03 AM or 04 AM to be safer for the system? This update time is...

  2. Move SBC from on Prem to Hosted with an SBC

    Hello, A customer has an on-prem pbx. we are going to move it into hosted and put an SBC onsite for the 25 handsets. Will the handsets need to be reprovisioned through the SBC? Thanks

  3. Delete Voicemails by Extension on Hosted 3CX

    We are in a hosted environment, at 3CX. Thus, I do not have access to the server's directories (to my knowledge). I have users that have upwards of 100+ voicemail messages. Is there a way to delete these?
  4. apitsos

    Solved 3CX V20 migration from Hosted to on-premises/self-hosted server

    Hi there, I have a case, where the customer has hosted license (Pro 16SC) and they want to migrate their PBX locally, on their own server (self-hosted). The license is expiring next month, so we are preparing this, with the scop to renew it without the hosting option. As usual, I got a backup...
    • apitsos
    • Thread
    • 3cx migration hosted 3cx migration pro license migration self-hosted
    • Replies: 2
    • Forum: Phone System / PBX

  5. Solved Attended transfer not working

    Recently updated 3CX [hosted] to version 20.2. Attended transfers are now behaving as blind. Anyone else seeing this issue? Recommendations?
  6. benphillips

    3CX Recording Settings Reverting

    Hi All, Wondering if anybody has had the same issue as us. We have a select group of users who are able to pause recording on their 3CX for taking credit card info over the phone. Recently this setting was reverted so they were unable to do so. I then went in and changed it so they had the...
    • benphillips
    • Thread
    • hosted 3cx recording permissions
    • Replies: 1
    • Forum: SMB

  7. Flowroute Registration Errors

    I am using hosted version of V20 3CX with Flowroute as my trunk and have been receiving dozens of failure to call or register on outbound calls daily with the following message below: Call or Registration to XXXXXXXXXXXX@(Ln.10000@Flowroute) has failed. sip:34.210.91.114:5060;lr replied...

  8. Intercom Questions

    With a 3CX hosted system, are there any issues intercoming from a phone in location A to another phone in location B? Also, is there a way to have one of the BLF buttons be a direct intercom button to a specific extension?

  9. Sytandard On Premise to Pro Hosted

    Hi, What's the best process to upgrade from a Standard on premise licence to Pro with hosting? I want to be able to use the existing 3cx hardware as the new SBC. Is there a process that'll automate everything for me or will I need to setup a new customer/instance?

  10. v20 Hosted - Unable to park calls

    After the v20 upgrade, call parking is completely broken, both with our Fanvil X6U phones, or our Yealink T5x phones. By pressing the programmed keys for SP1/SP2, will fail. Using the BLF key just results in an error message (using the Fanvil phones as the example) on the phone saying "Park...

  11. Migration - On-Prem to 3CX Hosted - Backup Question

    I watched a YouTube video on on-prem to hosted and seems pretty self-explanatory. Question though...video is over a year old and it says if the on-prem backup is over 1GB then you need to make a blank PBX and use the Restore feature in the console manager. Our backup right now is 3.03GB, is...

  12. Fanvil phone auto answering

    I am using a hosted 3CX instance and using Fanvil X5U and X6 phones in my small system. Last week, I have a single Fanvil x5U phone that is auto answering some phone calls and placing the call on speakerphone. The phone is also picking up some calls [and putting them on speakerphone] that were...
    • biggreyphone
    • Thread
    • auto answer fanvil x5u hosted 3cx
    • Replies: 3
    • Forum: Fanvil
  13. Anthony - Sedcom

    Solved DNS issues with SIP Trunks on Host 3cx System

    Hi I have a new client we are going to help manage and having some issues They are moving there SIP lines to my business I have had zero issues with my lines on any of my 3CX systems But this one This System is a 3CX hosted system (we dont use 3CX Hosted systems normally) I have completed...
  14. rjamesm2884

    Hosted 3CX Conference Call Recording Email Missing

    Hello, I recored a 1 hour video call and its been more than 2 hours waiting for the Meeting Report email. I checked our spam filters and nothing is stopping it. I recorded another meeting and the email came through. I'm 100% certain that I recorded the meeting earlier. How can I pull the logs...

  15. Unable to log into hosted site

    Due to Contract work and using my hosted system quite infrequently it seems that the system is unreachable. Just got a call from one of my Customers stating unable to reach us! Right now I cannot log in nor reach my hosted URL system Happened about a year ago also and reached out and someone re...
  16. itn

    Unable to register extension on GXW4216v2 with 3CX Hosted

    I have a problem when i try to register GXW4216v2 with a 3CX Hosted. When i tried to add this on FXS/DECT required 3CX SBC to confirm the record. Did anyone know if it is necessary to use SBC for this setup or any other way?

  17. Fanvil V64 - Router phone?

    Hi, We are looking to move from on prem to hosted and are currently trialing the hosted solution. We have a Fanvil V64 to test I can not find any in depth documentation but are we able to configure this phone without a separate SBC (Router phone is talked about) Kind Regards

  18. Recent issues with 3CX Hosted

    I’m writing because one of my clients has been experiencing phone system downtime recently, and I’ve been unable to get solid answers as to what is happening during the outages through 3CX support. The issue is as follows: The customer has 2 sites in 2 different cities in Ohio. One in Columbus...
    • amayo
    • Thread
    • 3cx console is unreachable hosted 3cx sbc spectrum web client
    • Replies: 3
    • Forum: Phone System / PBX

  19. 3cx sbc alternatives

    We are using different self host providers to host 3cx in the cloud. But the 3cx SBC software on a windows machine locally is not working out. The windows pcs get rebooted or power issues. What other solutions can be used on premise where all the phones are. and do you have instruction how to...

  20. Just spun up a new hosted instance of 3CX - Can't login as manager

    The username/password I set-up aren't working. Is there a specific process to login as an administrator? I can see my "system" up when logged into https://portal.3cx.com/. Thanks!
    • AlanBSH
    • Thread
    • hosted 3cx
    • Replies: 2
    • Forum: SMB
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