I encourage you to take a look at our
3CX Recording Manager tool. It has been suggested by several customers that we rename this product to something like "AI Call Analyzer" or something like that since the focus of this tool has migrated from straight-forward recording management to a focus on using AI to analyze phone calls and agent performance. If you would like a web demo, you can book some time at
https://booking.voiptools.com
We are also making excellent progress on our own from-scratch conversational AI Voice Agent. I had hoped to have it publicly announced already, but we have a little more work to do. But dang, it is really awesome and I'm excited to show it to the world. It will not be much longer!
Our AI agent becomes a new 3CX system extension, so you can route callers to our bot just like any other extension on the phone system. It uses a knowledgebase you easily create by referencing things like manuals, web pages, and other useful documents. This information is not exposed publicly, and is not used for training purposes. It is your own private repository hosted on your server. We have been doing similar text-based AI bots for a couple of years, and this new voice bot leverages much of that code, but you interact with voice rather than text.
